Customer money protectionFurther information about insolvency protection
Our office hours

Monday to Thursday 9 am to 6 pm (CET)

+49 30 340 92 963

Please note our
office hours during the holidays.
You can find more information

Customer money protection

Further information on insolvency protection

We offer our clients, in addition to the mediation of hotels, associated travel services and package tours.

Package tours

For our package tours you will receive, in accordance with §651r of the Package Travel Act, a security certificate, which we will send to you with your invoice.

The security certificate ensures that your travel price will be refunded by the customer money insurer in the event of insolvency of BlueFields GmH, in the event that travel services are cancelled or the traveler complies with requests for payment from service providers with regard to travel services rendered, whose claims for payment have not been met by BlueFields GmbH.

If the contract also includes a flight, the agreed return transportation and accommodation until the time of return transportation is also ensured by our customer money insurer.

Associated travel services

If you book a connected travel service with us, your travel price is secured against insolvency. You will receive a security certificate for associated travel services with your invoice.

Insolvency insurer:

R+V Allgemeine Versicherung AG
Raiffeisenplatz 1
65189 Wiesbaden
Internet: www.ruv.de
Phone: 0800 533 11 12 or +49 611 167 50 507

Insurance number: 30190101031195

Competent authority:

Travelers may contact R+ V Allgemeine Versicherung AG or, if applicable, the German Federal Financial Supervisory Authority (BaFin) if they are denied travel services due to the insolvency of BlueFields GmbH.

Bundesanstalt für Finanzaufsicht (BaFin)
Graurheindorfer Str. 108
53117 Bonn
Phone: 0800 2 100 500